If you decide to return an item, we offer the following hassle-free return process for your convenience. Our customer service representatives are also available to assist you should you have any questions. Please call us at +886919388611 or email garylin1973@gmail.com.

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Requests for returns must be made WITHIN 30 days of receipt. All returns are subject to a 25% restocking fee. No returns will be accepted after 30 days. Shipping charges paid at the time of order processing are non-refundable (includes expedited, under-minimum, HI/AK). Customers are responsible for the costs of shipping back any returned items. Items must be returned within 15 days of receiving your RAN. A Return Authorization Number (RAN) is required to return items. Please request a RAN at garylin1973@gmail.com or +886919388611.

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Please note that NO returns will be accepted under the following conditions:

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• Items returned without a RAN

• Items that have been installed, customized, or modified

• Items not in their original packaging and/or missing parts, hardware, or manuals

• Made-to-order or special-order items

• Overstock or Clearance Sale items

• Truckload-sized items

• Any volume orders totaling more than $2,000

• Any large quantity order of 12 pieces or more of the same product

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Return Instructions

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• Request a Return Authorization Number (RAN) Please email garylin1973@gmail.com to request a return. A customer service representative will email you the Return Authorization Number (RAN) with instructions. You will have 15 days to return the items to us once we issue you the RAN. It is important that you request a RAN, as we will not issue any refunds for returns without one. Unauthorized returns will not be acknowledged and may be refused at your expense.

• Download, Fill Out, and Print the RAN Form Please click here to download the RAN form. To ensure a prompt refund, please make sure the RAN is clearly labeled on the box and the RAN form.

• Package the Item Please package the items carefully. All products must be packed in new, original, and unmarked packaging, including any accessories, hardware, manuals, documentation, and registration cards that were originally included with the items.

• Ship the Item Since you are responsible for the cost of returning the items via whichever carrier you prefer (FedEx, UPS, USPS, etc.), we recommend using a traceable and insured shipping service. www.carenlighting.com is not responsible for any items lost or damaged in transit, and it will be your responsibility to file any claims with the carrier.

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Please email us the tracking number for all return shipments so that we can ensure a prompt refund.

 

Please ship the item to: Floor 6,B Building,Youfeng Industurial Park,Zhongshan City, Guangdong Province, China

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Get Your Refund

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Once we receive and inspect the return, we will issue a refund on the original credit card or paypal account used to place the order. Please allow 1 or 2 billing cycles for the credit to be reflected on your statement. You will receive an email confirmation once the return is completed. Please note that shipping charges are non-refundable (which includes expedited, under-minimum and Alaska/Hawaii orders).

We aim to process returns as quickly as possible but if you do not receive your refund confirmation within 10 days of us receiving the item, please email garylin1973@gmail.com or call +886919388611